Return Policy

Return Policy for Erline Store

Last Updated: September 05 , 2023

Thank you for shopping at Erline Store. We want you to be completely satisfied with your purchase. If you have any questions about our return policy, please don't hesitate to contact us:

Email: erlinestoreah@gmail.com
Phone: (+63)-966-822-8392

Please review the following return policy carefully:

1. Eligibility for Returns:

You may be eligible for a return under the following conditions:

You received a damaged or defective item.
You received the incorrect product.
The item is in its original condition, with all tags, packaging, and accessories included.
You initiate the return within 30 days of receiving your order.

2. Initiating a Return:

To initiate a return, please follow these steps:

Contact our customer support team at the provided email address or phone number to request a Return Authorization (RA) number.
Pack the item securely in its original packaging, along with all accessories and promotional items.
Include a copy of your order confirmation or packing slip inside the package.
Clearly mark the RA number on the outside of the package.

3. Return Shipping:

If the return is due to an error on our part (e.g., damaged or incorrect item), we will provide you with a prepaid shipping label.
If the return is for reasons other than our error, you will be responsible for return shipping costs.

4. Refund or Replacement:

Upon receiving your returned item and inspecting it, we will take the following steps:

If the return is approved, you may choose between a refund or a replacement item.
Refunds will be processed to the original payment method within 1-7 days working days.
Replacement items will be shipped to you as soon as possible.

5. Changes to This Policy:

We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website.

Thank you for choosing Erline Store. We value your satisfaction and are here to ensure your shopping experience is as smooth as possible.